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Refund & Return Guidelines

Refund Policy

Last updated: June 27, 2026. This policy governs all tour cancellations, dynamic scheduling adjustments, and booking refund percentages.

Refund Terms in Brief

Cancelling a luxury tour requires handling non-refundable third-party bookings (flights, permits, exclusive heritage hotels). Our core refund principles include:

60+ Days Out

100% refund of all land service costs, minus a standard 10% administrative planning fee.

30-59 Days Out

50% refund of total tour price. The remaining 50% settles non-refundable guide and hotel blocks.

< 30 Days Out

No refunds are issued for cancellations initiated within 30 days of the trip start date.

Refund Timeline Scale

Refer to the visual schedule below to calculate refund percentages based on notice period.

0% Refund< 30 Days
50% Refund30-59 Days
90% Refund60+ Days
*Notice period is calculated based on the day we receive your cancellation request in writing.

1. Customer Cancellation Schedule

If you or any member of your party must cancel your travel arrangements, you must submit a written cancellation request via email to our Booking Department.

Refund levels are governed by the number of days notice we receive prior to the trip departure date:

  • 60 days or more before departure: 90% refund of the total package price (we retain a 10% administrative planning fee).
  • 30 to 59 days before departure: 50% refund of the total package price.
  • Less than 30 days before departure: 0% refund (strictly non-refundable due to contractual deposits held by hotels and operators).

2. Operator Cancellations & Alternatives

Occasionally, we must adjust schedules or cancel tours due to safety problems, weather disruptions, or supplier constraints:

If we cancel a tour, we will offer you the choice of:

  1. Accepting an alternative travel route or scheduling dates of equivalent value.
  2. Receiving a full 100% refund of all payments made to us for land services.

3. Non-Refundable Booking Components

Regardless of cancellation timing, certain travel expenses cannot be refunded under any circumstances once booked:

  • Government-issued monument permits, wildlife sanctuary safari fees, and heritage entry tickets.
  • Domestic passenger airfares or rail sector ticket bookings (these are governed strictly by carrier refund rules).
  • Bespoke luxury palace hotel reservations during peak holiday periods (Dec 15 - Jan 10).

4. Refund Claims & Processing Fees

Refunds are returned via the initial source of payment. Bank transaction surcharges and credit card processing merchant fees (usually 2-3%) will be deducted from your total refund sum.

Refund processing takes between 14 to 21 bank working days from approval to reflect in your merchant card statement.

Submit written cancellation notices or request a cancellation status update by contacting our customer care team at bookings@glorifiedindia.com.